Hotel Management Software for Nepal Hotels
Nepal is a hotel market that lives on trekkers, pilgrims and the two short seasons that bring them — Thamel guesthouses and five-star hotels in Kathmandu, Lakeside resorts in Pokhara, safari lodges on the edge of Chitwan, pilgrim hotels at Lumbini and Pashupatinath, and tea houses on the Everest and Annapurna trails. Guests arrive through trekking agencies and tour operators on contracted rates, pay in rupees, dollars or by card, expect a bill with 13% VAT and the 10% service charge shown correctly, and are gone by the time the monsoon arrives. Exceed HMS is the hotel management software built for that market: NPR billing with VAT and service charge, passport capture for every nationality, agent and operator contracts, spring and autumn season calendars, multi-currency folios and a cloud, on-premise or hybrid deployment that keeps working through load-shedding and dropped connections, supported from our Kolkata office.
Two Seasons, Forty Nationalities and a Power Cut
A Kathmandu hotel fills in October and November with trekkers heading for Everest Base Camp and the Annapurna Circuit, again in March and April, and sits half empty through the monsoon. Its guests come from forty countries on a single night, most of them booked by a trekking agency or a tour operator on a contracted rate with a rooming list, some directly on Booking.com or Agoda, and a growing share from India by road and air with no visa and rupees in hand. The bill has to show the room, 13% VAT and the 10% service charge as separate lines, in Nepali rupees, with the guest paying in dollars, euros, Indian rupees or by card.
Pokhara runs the same calendar with Lakeside resorts and paragliding add-ons. Chitwan lodges sell jungle safaris with the room and close their river camps in the monsoon. Lumbini hosts Buddhist pilgrims from Sri Lanka, Thailand, China and Japan on group vouchers, and Pashupatinath hosts Indian pilgrims by the busload. All of them share the same operating reality: load-shedding, an internet link that drops when it rains, and a front desk that has to keep working anyway. Generic hotel software treats all of this as room nights. Nepal hotels need hotel management software that treats VAT and service-charge billing, operator contracts, multi-nationality check-in, seasonal calendars and offline resilience as core features.
What Nepal Hotels Need from Their Software
Trekking seasons, tour-operator contracts, NPR billing with VAT and service charge, power resilience and the rest of the local reality are the pillars of Nepali hospitality. Here is how Exceed's hotel management software handles each one.
NPR Billing with VAT & Service Charge
Every bill in Nepali rupees with 13% VAT and the 10% service charge as separate lines, configured once and applied automatically to rooms, F&B and extras. Folios can be presented in USD, EUR or INR at a locked rate while the tax invoice stays in NPR, and payments are recorded by cash, card or local wallet.
Trekking Agency & Tour-Operator Contracts
Agencies and operators as agents with contracted rates, allotments, release dates and commission. Each group arrives as one booking with a rooming list and a voucher, so a trekking party of sixteen checks in from one sheet and the agent's statement is ready at month end. Hotel software built for the way Nepal actually sells.
Passport Capture for Every Nationality
Passport scan and nationality recorded at check-in for the arrival register, visa-on-arrival and trekking-permit details on the guest record where the hotel needs them, and guest messaging templates in English with the property's local details.
Spring, Autumn & Monsoon Calendars
Hotel software with october-November and March-April peaks, Dashain and Tihar, the Christmas week and the monsoon trough as rate seasons pushed to Booking.com, Agoda, Expedia and Airbnb by the channel manager. Closure periods for river camps and high lodges that shut for the rains.
Safari, Paragliding & Activity Packages
Hotel management software for chitwan jungle safaris, Pokhara paragliding and boating, Everest mountain flights and cooking classes as add-ons with their own inventory, posting to the guest folio with the right tax. Per-person package rates that include meals for lodges and tea houses.
Works Through Load-Shedding & Dropped Links
Cloud, on-premise or hybrid deployment so the front desk keeps checking guests in and posting charges when the power or the internet goes, and syncs when it returns. Support by phone in English and Hindi from our Kolkata office, with remote access for troubleshooting.
2000+
Hotels Worldwide
80k+
Rooms Managed
99.9%
Uptime Reliability
4.8★
Average Rating
Works for Every Nepal Property Type
From Thamel guesthouses and Durbar Marg five-stars, to Lakeside resorts in Pokhara, Sauraha safari lodges, Lumbini pilgrim hotels and tea houses on the trekking trails — the same hotel management software runs across the country.
Kathmandu Hotels & Thamel Guesthouses
Hotel software for multi-nationality check-in, operator contracts and vouchers, VAT and service-charge billing, multi-currency folios, airport transfers and multi-outlet F&B posting to the folio.
Pokhara Lakeside Resorts & Boutique Hotels
Hotel management software for seasonal rate calendars, paragliding and boating add-ons, Annapurna trekking-agency groups, Indian family weekends and OTA-heavy distribution.
Chitwan & Bardia Safari Lodges
Hotel software for pPer-person packages with safaris and meals, monsoon closures, naturalist and jeep charges on the folio, and offline-tolerant operations at the park edge.
Lumbini & Pashupatinath Pilgrim Hotels
Hotel management software for gGroup vouchers with rooming lists for Buddhist and Hindu pilgrim groups, festival surge pricing, vegetarian outlets and high-turnover check-in.
Explore Related Solutions
Neighbouring markets and the hotel management software guides Nepali hoteliers ask for most.
Ready Before the Autumn Season
Start the free 14-day trial. Our Kolkata team configures your VAT and service-charge billing, agent contracts and group templates, season calendars, activity packages and deployment model, then trains your front desk remotely or on site during the monsoon so the hotel management software is live before the October trekkers arrive.
Groups with properties across Kathmandu, Pokhara and Chitwan get one central reservation view in the same hotel management software. See the central reservation system for multi-property control, the booking engine for commission-free direct bookings, and the full hotel management software guide.
Frequently Asked Questions
Common questions about Hotel Management Software in Nepal
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Does the software bill in Nepali rupees with VAT and service charge?
Yes. Bills are raised in NPR with 13% VAT and the 10% service charge as separate lines, applied automatically to rooms, food and beverage and extras once configured. Folios can be shown in USD, EUR or INR at a locked exchange rate while the tax invoice stays in rupees, and rates are editable if the law changes.
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Can it handle trekking agencies and tour operators on contracted rates?
Yes. Agencies and operators are set up in the hotel software as agents with contracted rates, allotments, release dates and commission. Each group is one booking with a rooming list and a voucher, and the agent's statement is produced at month end.
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What happens during load-shedding or when the internet drops?
Exceed runs as cloud, on-premise or hybrid. In hybrid mode the front desk runs locally, so check-in, billing and posting continue through a power cut on a UPS or a dropped link, and the data synchronises with the cloud when the connection returns.
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Does it connect to the OTAs that matter in Nepal?
Yes. Booking.com, Agoda, Expedia and Airbnb, along with MakeMyTrip for the Indian market, are connected two-way through the channel manager. Rates, availability and restrictions push from the PMS and bookings return into the same grid.
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How is support provided in Nepal?
By phone and remote access from our Kolkata office in English and Hindi, with on-site implementation visits for Kathmandu, Pokhara and Chitwan properties. Kathmandu is under two hours from Kolkata by air, so on-site training is scheduled during the off-season. Start your free trial to see the Nepal hotel management software configuration.
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